Terms, without the fog
Last updated: August 2026. The signed statement of work always takes precedence over this page.
Scope and price
Every engagement starts from a written statement of work with a fixed scope, a fixed price, and a delivery date. If it is not in the statement of work, it is not in the price; changes are agreed in writing before they are built. There is no hourly billing.
Payment
Build work is invoiced 50% on kick-off and 50% on delivery. The $500 diagnostic and the $2,500 audit are invoiced up front and credited exactly as published on the pricing page. Care plans are invoiced monthly in advance and can be cancelled with 30 days' notice.
Warranty
Anything we shipped that breaks within 30 days of delivery is fixed free of charge. That covers defects in what we built, not changes of scope, third-party outages, or edits made by others after handover.
Ownership
Everything is built in accounts registered to you: platforms, code, workflows, documentation. On final payment every remaining credential is transferred. If we stop working together, everything keeps running and everything stays yours.
Third-party costs
Automation platforms, AI model usage, telephony, and hosting are billed by those providers directly to your accounts, at cost, with no markup from us. Typical ranges are published on the pricing page and itemized in every quote.
Confidentiality and data
We treat everything we see inside your systems as confidential, sign an NDA when you need one, and process personal data under a data processing agreement where GDPR requires it. See the privacy policy for what this website itself collects.
Liability
Our total liability under an engagement is capped at the fees paid for that engagement. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot lawfully be limited.
Contact
Lurto, EU (Lithuania) · working US & UK hours. Email: hello@lurtoagency.com.